Built for hospitality teams
One place to run better restaurants.
ErgonOps brings training, procedures, certifications and team performance together—across every brand, store and role.
From first shift to full confidence.
Give every employee exactly what they need to learn, follow and complete—based on their location, department and role.
Training academy
Structured lessons with text, video, images and downloadable checklists for every position.
Tests & certification
Confirm knowledge, track attempts and keep role-specific certifications current.
Live procedures
Publish version-controlled operating procedures and know who has acknowledged every update.
Team insights
See completion, scores, overdue training and knowledge gaps across the business.
Announcements
Reach the right teams with operational changes, menu launches and important updates.
Manager control
Assign learning, approve practical assessments and confirm readiness from one dashboard.
Built to scale
The right content. For the right person.
Run one restaurant or an entire group. ErgonOps reflects how your operation is actually organized, so content and reporting stay relevant.
One platform, two clear views
Clarity for employees. Control for managers.
Everyone works from the same operational system, while access and information adapt automatically to each person’s responsibilities.
Everything needed for a successful shift.
Employees sign in to a personal workspace focused on what matters today.
- Personal weekly and monthly schedule
- Shift-specific duties and completion tracking
- Assigned courses, tests and certifications
- Current procedures, manuals and announcements
- Personal profile, progress and performance indicators
A real-time view of the team.
Managers see the people and locations within their responsibility—never unrelated teams.
- Employee cards with role, store and KPI summaries
- Training, test, checklist and duty performance
- Private coaching and follow-up notes
- Schedule creation, publishing and conflict checks
- Operational approvals, gaps and overdue actions
From plan to completed duty
The schedule becomes part of daily operations.
Create weekly or monthly schedules, publish them to the right employees and attach clear duty items to every shift.
- Draft schedules before employees can see them
- Detect overlapping shifts before publishing
- Copy a previous week to plan faster
- Notify employees when shifts are published
- Measure completion of individual shift duties
Precise access by design
Every brand and store can work differently.
Assign each course, procedure, manual, test, checklist or announcement to the exact brands and stores that should use it. If it is not assigned, it stays hidden.
Brand-specific standards
Keep recipes, service language, onboarding and product knowledge relevant to each concept.
Store-specific operations
Publish local opening routines, equipment instructions and responsibilities without creating noise elsewhere.
Role-specific development
Give every role its own profile, responsibilities, KPIs, training path and practical expectations.
Hierarchy-aware visibility
Area, store and shift managers see only the teams below them and within their assigned operational scope.
Consistency you can actually measure.
Replace scattered PDFs, messages and verbal instructions with a living operational system.